Legal warning

We appreciate that you have decided to visit us. We want your experience on the site to be the best possible.

The purpose of this document is to establish and regulate the rules of use of the Site, the Site being understood as all the pages and their contents owned by VERBENA MADRID CB which are accessed through the domain http://verbenamadrid .com and its subdomains.

To access our services, you declare that You're of age and that you have the legal capacity to act in accordance with your national law.

Access to and navigation on the website, or use of its services, implies express and full acceptance of each and every one of these General Conditions, including both the Particular Conditions established for certain promotions and the Privacy Policy. Privacy and Cookies, related to the purposes of processing the data you provide us. Please, we recommend that you read them carefully.

1.- Legal Information.

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that the following:

  • owner of this Site: VERBENA MADRID CB
  • Address at Calle de Fernando VI, 11 4ºG 28004 - Madrid
  • CIF number E87907622
  • Registered in the Commercial Registry of Madrid, with reference 2017C3690760395A

You can contact us by email by sending an email to , or by phone at 676 657 470.

Access to the Website implies the express acceptance of the User of these General Conditions of Use, which may be modified or replaced by its owner at any time and without prior notice.

2.- General Conditions of Use.

The following General Conditions regulate the use and access to the Web portal, whose purpose is to be a gateway to VERBENA MADRID CB , offering users information, services and content via the Web. Through the website, the User has access to information about specific products and services, tools and applications.

The User undertakes to make appropriate use of the contents, services, applications and tools that are accessible, subject to the Law and these General Conditions of Use and, where appropriate, to the Specific Conditions that may be established for access to certain services and applications, respecting at all times the other Users of the same.

In case of total or partial breach by the User of these General Conditions of Use, VERBENA MADRID CB . reserves the right to deny access to without prior notice to the User.

2.2.- General Contract Conditions and Return Policy .


All prices of the products offered on the Website are expressed in EUROS (€) and include VAT. Modifications to prices on the Website will not affect those orders that have been confirmed and finalized by the User.


Shipping costs will depend in any case on the destination area and/or the discounts applied at that time. In any case, any shipping charge will be shown in the shopping cart before payment is made.


Up to one week for domestic shipments and up to two weeks for international shipments.

For products made to order or out of stock, times may vary and will be communicated by the Verbena Madrid team.

VERBENA Madrid is not responsible for variations in delivery times beyond its obligation, or for extraordinary situations. As well as errors in the shipping addresses provided by customers when placing their order, or absences in deliveries, which delay or harm VERBENA Madrid's delivery commitment.


The entity wants to guarantee secure payment by Users. Therefore, the only payment option will be by credit/debit card and/or Paypal.


Users have the right to exchange or refund the amount of the order processed through the Website within a period of 14 calendar days from the User's receipt of the product, as long as the items have not been used and are are in the same condition in which they were received.

It is essential that the item is in perfect condition, has not been used, retains all its labels without removing and the original packaging.

To do this, you may use the withdrawal form that you will find in Annex I to these conditions and that you must send through one of the contact methods provided, or send, within the indicated period, an email to the . expressing your desire to withdraw in a reliable manner.


If once the product is received, the customer is not satisfied with it, they may return or exchange it within a maximum period of 30 days from the date of shipment of their order.

Exchanges or returns of products that are used, damaged or whose seal (string that joins both earrings) has been removed, as well as those that are not in their original box, will not be accepted. Nor those made according to the specifications of the consumer and user or clearly personalized.

All exchanges and/or returns must be managed through

The customer will be responsible for shipping costs. You can see the shipping price specified before formalizing your return in the link provided . This amount will be deducted from the refund. Under no circumstances will returns sent postage due be accepted.

In the specific case of changes, the new product will not be sent until the first one has been received, and its status and conditions have been checked by our team.

Any exchange and/or return of purchased items must be made properly packaged in their original packaging.

All refunds will be made within 14 days after receiving the returned product in our office, after checking its condition and that it has not been used, through the same method with which the purchase was made.

Please note that depending on your bank, it may take a few days for the charge to be reflected in your account.

In the event that the changed product is of a higher price than the new one, VERBENA Madrid will provide the difference in a voucher to be used exclusively in its online store ( with a validity period of one year, and with the that shipping costs inherent to the purchase cannot be paid.

In the event that the returned product is of a lower price than the new one, the customer must pay the difference prior to shipping the new one.

The prices marked at the time of the change will be respected, and previous discounts or sales that were active at the time of purchase will not be applicable.

- CLAIMS: If the consumer considers that their rights have been violated, they can contact us by email to request an extrajudicial return of disputes. In this sense, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request said extrajudicial resolution of consumer disputes through the Internet address:

3.- General Obligations of the User.

The User, by accepting these General Conditions of Use, expressly undertakes to:

- Do not carry out any action intended to harm, block, damage, disable, overload, temporarily or permanently, the functionalities, tools, contents and/or infrastructure of the website, in a way that prevents its normal use.

- Custody and maintain the confidentiality of the access codes associated with your User name, being responsible for the use of said personal and non-transferable access codes by third parties.

- Do not introduce or create libelous or slanderous content, whether from other Users or third-party companies outside of VERBENA MADRID CB .

- Do not use any of the materials and information contained on this Website for illegal purposes and expressly prohibited in these General Conditions of Use, as well as the particular conditions that, where appropriate, are established for certain applications and/or utilities and that are contrary to the rights and interests of VERBENA MADRID CB , its users and/or third parties.

- Not offer or distribute products and services, nor carry out unsolicited advertising or commercial communications to other Users and visitors of VERBENA MADRID CB .

The User will be liable for all damages of any kind that VERBENA MADRID CB . or any third party may suffer as a result of non-compliance with any of the obligations to which it is subject by virtue of these “General Conditions of Use” or the law in relation to access and/or use of the page.

4.- Intellectual and Industrial Property.

The website, the pages it comprises and the information or elements contained therein (including texts, documents, photographs, drawings, graphic representations, among others), as well as logos, brands, trade names or other distinctive signs, are protected. for intellectual or industrial property rights, of which VERBENA MADRID CB . is the owner or has authorization for its use and public communication from the legitimate owners of the same.

The User undertakes to use the content diligently and correctly, in accordance with the law, morality and public order. VERBENA MADRID CB . authorizes the User to view the information contained on this website, as well as to make private reproductions (simple downloading and storage activity in their computer systems), as long as the elements are intended solely for personal use. In no case will this mean an authorization or license over the property rights of VERBENA MADRID CB . or the legitimate owners thereof.

The User is not authorized to proceed with the distribution, modification, transfer or public communication of the information contained on this Website in any form and whatever its purpose.

5.- Links.

Connections and links to third-party websites or web pages have been established solely as a utility for the User. VERBENA MADRID CB . is not, in any case, responsible for them or their content.

VERBENA MADRID CB does not assume any responsibility derived from the existence of links between the contents of this site and content located outside it or from any other mention of content external to this site. Such links or mentions have exclusively informative purposes and, in no case, imply support, approval, commercialization or any relationship between MIMOKI DESIGN, SL and the persons or entities that are authors and/or managers of such content or owners of the sites where they are found.

To make links to the Web page, the express written authorization of the owners of the portal will be necessary.

6.- Responsibility.

VERBENA MADRID CB does not guarantee continued access, nor the correct viewing, downloading or use of the elements and information contained in the pages of the portal that may be prevented, hindered or interrupted by factors or circumstances beyond its control or beyond its control, nor by those that are produced by the existence of computer viruses on the Internet.

VERBENA MADRID CB does not assume any responsibility for damages, losses, claims or expenses caused by:

  • Interferences, interruptions, failures, omissions, delays, blockages or disconnections, caused by errors in telecommunications lines and networks or by any other cause beyond the control of VERBENA MADRID CB
  • Illegitimate intrusions through the use of malicious programs of any type and through any means of communication, such as computer viruses or any others;
  • Improper or inappropriate use of the website VERBENA MADRID CB
  • Security or navigation errors caused by a malfunction of the browser or by the use of outdated versions.

VERBENA MADRID CB is not responsible nor will it in any case be liable to users and third parties for acts of any third party other than VERBENA MADRID CB that entails or may entail acts of unfair competition and illicit advertising or the infringement of intellectual and industrial property rights, business secrets, contractual commitments of any kind, the rights to honor, personal privacy and family and image, property rights and any other nature belonging to a third party due to the transmission, dissemination, storage, making available, reception, obtaining or access to the contents.

7.- Use of cookies.

In order to provide better service, we may VERBENA MADRID CB . . may store small information files called cookies on the User's computer, which can be used for the correct functioning of some of the services offered, as well as to compile usage statistics, diagnose problems on the website, and for the administration of some of the services offered. If cookies are used, it will be established in an independent policy that you can access at; In it we will explain how to configure your browser to limit or restrict the admission of cookies on your computer.

8.- Protection of Personal Data.

You will find the entire personal data processing policy in the Privacy Policy, which forms an integral part of these General Conditions but which, for simplicity, we have put in a separate document available at Of privacy.

9.- Legislation.

This Legal Notice and its terms and conditions will be governed and interpreted in accordance with Spanish Legislation. The user accepts that the Courts competent by default to hear any legal action arising from or related to these conditions, or with their use of this Site or the navigation carried out by it, are the Spanish Courts.

If any clause or section of these General Conditions, which is not essential for its existence, is declared null or inapplicable, the validity of the remaining clauses will not be affected.


Withdrawal form template

(You must only complete and send this form if you wish to withdraw from the contract)

To the attention of VERBENA MADRID CB, with address at Calle de Fernando VI, 11 4ºG, 28004 - Madrid, telephone number 676 657 470 and email address ;

I hereby inform you that I withdraw from my sales contract for the following goods/service provision:

  • Ordered on/received on (*)
  • Consumer and user name:
  • Address of the consumer and user:
  • Signature of the consumer and user: (only if this form is presented on paper)
  • Date

(*) Delete as appropriate