1. Shipping conditions

All products in stock will respect the indicated shipping times unless previously announced (up to one week for national shipments and up to two weeks for international shipments).

For products made to order or out of stock, times may vary and will be communicated by the Verbena Madrid team.

VERBENA Madrid is not responsible for variations in delivery times beyond its obligation, or for extraordinary situations. As well as errors in the shipping addresses provided by customers when placing their order, or absences in deliveries, which delay or harm VERBENA Madrid's delivery commitment.

2. Conditions of changes and/or returns

If after receiving the product, the customer is not satisfied with it, you can make your return or exchange within a maximum period of 14 days from the date of receipt.

Changes or returns of used, damaged products or whose seal (string that joins both earrings) has been removed, as well as those that are not in their original box, will not be accepted. Nor of those made according to the specifications of the consumer and user or clearly personalized.

Changes or returns are not allowed on the masks in any case except for production tare.

3. Changes and/or returns by mail

All changes and/or returns must be managed through the following link: d

It will be the customer who assumes the shipping costs. You can see the shipping price specified before formalizing your return in the link provided . This amount will be deducted from the refund. In no case will returns sent postage due be accepted.

In the specific case of changes, the new product will not be sent until the first one has been received, and its status and conditions have been verified by our team.

Any change and/or return of purchased items must be done properly packaged in their original packaging.

4. Refunds Returns

All refunds will be made within 14 days after receipt of the returned product in our office, after checking its condition and that it has not been used, through the same method with which the purchase was made.

Please note that depending on your bank, it may take more or less days for the charge to be reflected in your account.

5. Price differences in changes

In the event that the exchanged product is of a higher price than the new one, VERBENA Madrid will deliver the difference in a voucher to be used exclusively in its online store ( with a validity period of one year, and with the that shipping costs inherent to the purchase cannot be paid.

In the event that the returned product is of a lower price than the new one, the customer must pay the difference before sending the new one.

The prices marked at the time of the change will be respected, not being applicable discounts or previous discounts that were active at the time of purchase.